Curated outdoor furniture, focused on everyday use and comfort.
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Terms of Service

 

This Service Policy applies to your use of all services provided through the online store operated by Auroravera (hereinafter referred to as “we” or “us”). By accessing or using our website, you acknowledge that you have read, understood, and agreed to the terms set out in this policy.

1. Service Description and Scope

This policy applies to services related to product browsing, ordering, payment, delivery, and after-sales support conducted through our website.All services are provided exclusively online. No offline transactions or offline services are offered.

2. User Accounts and Website Responsibilities

When using our website, you are responsible for ensuring that the information you provide is accurate, complete, and kept up to date.We are responsible for maintaining a stable online service environment and will make reasonable efforts to ensure proper website functionality. However, we are not responsible for access interruptions or anomalies caused by factors beyond our control.

3. Product Information, Inventory, and Pricing

We make reasonable efforts to ensure that product descriptions, inventory availability, and pricing displayed on our website are accurate.In the event of system updates or operational adjustments, the information displayed at the time you submit your order shall prevail.

4. Order Confirmation and Payment

Once you have successfully placed an order and completed payment, the order will enter the processing stage.All payments are completed using the payment methods supported on our website, and payment information is handled through secure processing procedures.

5. Delivery Service Overview

We deliver products throughout Australia. After payment confirmation, your order will be registered and prepared for shipment.The average order processing time is 1–3 business days, after which the order will be handed over to the designated shipping carrier.The estimated overall delivery time is generally 7–12 business days, depending on the delivery address and current shipping conditions.

To ensure reliable and timely delivery, we work with commonly used carriers including Australia Post, StarTrack, Toll, and Aramex Australia.Orders equal to or above AUD 110 (inclusive) qualify for free delivery. Orders below AUD 110 are subject to a flat shipping fee of AUD 11.99.

For the most up-to-date delivery information, please refer to our Shipping Policy.

6. Order Cancellation

You may request to cancel an order within 48 hours after payment confirmation, provided that the order has not entered the picking or shipping process and has not been handed over to the carrier.Once an order has entered picking or has been shipped, cancellation is no longer possible.

In such cases, you may apply for a return after receiving the product in accordance with the instructions outlined in our Order Cancellation Policy.

7. Returns and Exchanges

Within 45 days from the date of delivery, you may submit a request for a return or exchange if the applicable conditions are met.We will accept return or exchange requests if the product has visible defects, quality issues, significant color discrepancies, unusual odors, or if the item received does not match the order.

For detailed eligibility criteria and step-by-step instructions, please refer to our Return & Exchange Policy.

8. Refund Processing

If the conditions for a refund are met, refunds will be processed as follows:

  • Refund Method: Refunds will be issued to the original bank card used for payment (such as Visa or MasterCard);

  • Processing Time: Depending on the card issuer’s processing efficiency, refunds are expected to be credited within 1–3 business days;

  • If the refund has not been received within this timeframe, please contact us for assistance.

9. Dispute Resolution and Applicable Principles

We comply with applicable requirements in Australia and handle relevant matters in accordance with GDPR principles.In the event of a dispute arising from our services, both parties should first attempt to resolve the matter through mutual communication.We reserve the right to update this policy as needed and will notify you of any significant changes.

10. Privacy and Data Use

We value the security of your personal information and data.For detailed information regarding data collection, use, and protection, please refer to our Privacy Policy.

11. Content and Intellectual Property

All content displayed on the website, including text, images, page layouts, and related materials, is protected.Unauthorized copying, distribution, or use of such content is not permitted.

12. Limitation of Liability

Within reasonable limits, we will make efforts to ensure service continuity and security.We do not assume liability beyond a reasonable scope for indirect losses caused by factors beyond our control.

13. Policy Updates

We may update this Service Policy from time to time based on operational or service-related needs.Any updates will be published on the website and will take effect upon publication.

14. Contact Information

If you have any questions regarding this Service Policy or our services, please contact us through the following channels:

Address: 75 OVERLOOK DR, BRADFORD, AR 72020-9308, United States
Telephone: +1 (917) 763-0021
Email address: customer@auroravera.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)