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Return and Exchange Policy

 

Thank you for shopping with Auroravera (hereinafter referred to as “we” or “us”).This Return & Exchange Policy explains the conditions, procedures, and responsibilities related to returns, exchanges, and refunds for all products purchased through our online store.

1. Eligibility Period

You may request a return or exchange within 45 days from the date you receive your order, provided that the conditions outlined in this policy are met.Requests submitted after this period cannot be accepted.

2. Acceptable Reasons for Return or Exchange

Within the eligible period, you may apply for a return or exchange under any of the following circumstances:

  • The product has visible appearance defects;

  • The product has quality-related issues affecting normal use;

  • The product has noticeable odor or severe color difference;

  • The product received does not match the order details;

  • The product is in good condition and does not affect resale, in which case a return or exchange without reason may be requested.

Supporting materials are required for review.

3. How to Submit a Request

All return or exchange requests must be submitted in advance. Please follow these steps:

  • Contact us via email or phone;

  • Provide your order number and proof of payment;

  • Clearly state the reason for return or exchange and attach relevant photos or videos.

Once all required information is received, we will review your request promptly and notify you of the result using your provided contact details.

4. Return Shipping & Inspection Process

If your request is approved, please proceed as follows:

  • We will confirm the approval and provide return instructions;

  • Please send the product to the designated return address below: 75 OVERLOOK DR, BRADFORD, AR 72020-9308, United States

  • Ensure the item is securely packaged and retain your shipping receipt;

  • Upon receipt, we will inspect the returned item;

  • If the inspection confirms the reported issue, the request will proceed to refund or exchange handling.

5. Exchange Handling

For approved exchange requests:

  • After the returned item passes inspection,

  • We will arrange shipment of the replacement item within 1–3 business days;

  • The replacement will be shipped to the delivery address confirmed in your order.

For shipping time details, please refer to our Shipping Policy.

6. Refund Method & Processing Time

  • Refunds will be issued to the original payment method used at checkout (e.g., Visa, MasterCard);

  • Once processed, refunds are expected to be credited within 1–3 business days, depending on the card issuer;

  • If the refund is not received within this timeframe, please contact us for assistance.

7. Shipping Cost Responsibility & Return Label

  • If the return or exchange is due to appearance defects, quality issues, odor, severe color difference, or incorrect items, the return shipping cost will be covered by us;

  • If the return or exchange is requested without reason, return shipping costs are the customer’s responsibility;

  • Each package includes a return label to facilitate the return process.

8. Responsibility Statement

Please inspect your items promptly upon delivery. If any issue is found, contact us as soon as possible with supporting evidence.

Issues resulting from late reporting, improper use, or improper storage are not covered under this policy.

We reserve the right to decline requests that do not meet the conditions outlined above.

9. Contact Us

If you have any questions regarding this Return & Exchange Policy or need assistance with a request, please contact us through:

Address: 75 OVERLOOK DR, BRADFORD, AR 72020-9308, United States
Telephone: +1 (917) 763-0021
Email address: customer@auroravera.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)