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Order Cancellation Policy

 

Thank you for shopping with Auroravera (hereinafter referred to as “we” or “us”).This Order Cancellation Policy explains when and how an order may be cancelled, the applicable conditions, and how refunds are handled.

1. Scope of This Policy

This policy applies to all orders placed and paid for through our online store.All orders are processed exclusively online. No offline sales or offline services are provided.

2. Timeframe for Order Cancellation

You may request to cancel an order within 48 hours after payment confirmation, provided that all of the following conditions are met:

  • The order has not entered the picking or packing stage;

  • The order has not been shipped;

  • The package has not been handed over to a shipping carrier.

Orders meeting these conditions may be eligible for cancellation upon review.

3. Orders That Cannot Be Cancelled

An order can no longer be cancelled under the following circumstances:

  • The order has entered picking or packing;

  • The order has been shipped or handed over to a carrier;

  • The order status shows “in transit” or “delivered”.

If an order cannot be cancelled, you may still apply for a return after receiving the item in accordance with the relevant after-sales policy.

4. How to Request a Cancellation

To request an order cancellation, please contact us and provide the following information:

  • Your order number;

  • Proof of payment;

  • A clear request to cancel the order.

We will review your request promptly and notify you of the outcome using your provided contact details.

5. Refunds for Cancelled Orders

If your cancellation request is approved and the order qualifies for a refund, the refund will be processed as follows:

  • Refund Method: Refunds will be issued to the original bank card used for payment (such as Visa or MasterCard);

  • Processing Time: Depending on the card issuer, refunds are expected to be credited within 1–3 business days;

  • If the refund is not received within this timeframe, please contact us for assistance.

6. Related Policies

If an order is no longer eligible for cancellation, you may request a return or exchange after delivery by referring to our Return & Exchange Policy.For information regarding order handling and delivery timelines, please refer to our Shipping Policy.

7. Responsibility Notice

Please review your order details carefully before submitting payment, including product selection, delivery address, and contact information.Any issues arising from incorrect information or delayed cancellation requests are the responsibility of the customer.

8. Policy Updates

We may update this Order Cancellation Policy from time to time based on operational needs.Any changes will be published on our website and will take effect upon publication.

9. Contact Information

If you have any questions regarding this Order Cancellation Policy or your order status, please contact us using the following details:

Address: 75 OVERLOOK DR, BRADFORD, AR 72020-9308, United States
Telephone: +1 (917) 763-0021
Email address: customer@auroravera.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)