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Payment Guide

 

To help you complete your online payment smoothly, Auroravera (hereinafter referred to as “we” or “us”) has prepared this Credit Card Payment Guide to explain the scope, procedures, and important notes related to credit card payments.

1. Supported Credit Card Types

We currently support the following credit cards for online payments, including Visa and MasterCard.All credit card payments are completed online through our website. Offline payments are not supported.

2. Payment Procedure

After selecting credit card payment at checkout, please follow the on-screen instructions to complete the process:

  • Review your order details and the total amount payable;

  • Enter your credit card number, expiration date, and security code;

  • Submit the payment request and wait for system verification;

  • Once payment is successful, the order will be created automatically and enter the processing stage.

To ensure a smooth payment experience, please confirm that your credit card is active and in good standing before proceeding.

3. Common Reasons for Payment Failure

A credit card payment may fail for one of the following reasons:

  • Incomplete or incorrect credit card information;

  • Insufficient available credit or card restrictions;

  • Transaction declined by the card-issuing bank;

  • Temporary network or system issues.

If this occurs, you may try again or use a different eligible credit card.

4. Order Status After Successful Payment

Once the credit card payment is completed successfully:

  • The order status will be updated to “Paid”;

  • You will receive a confirmation email containing your order number and payment details;

  • The order will proceed to processing and shipment preparation.

If you do not receive a confirmation email, please check your inbox or contact us for assistance.

5. Refunds and Credit Card Reversals

If an order qualifies for a refund, it will be processed as follows:

  • Refunds will be issued to the original credit card used for payment;

  • Depending on the card issuer’s processing time, refunds are expected to be credited within 1–3 business days;

  • Actual posting time may vary based on the bank’s internal procedures.

If the refund is not received within the expected timeframe, please contact us for further assistance.

6. Updates to This Guide

We may update this Credit Card Payment Guide from time to time based on payment process or service adjustments.Any updates will be published on our website and will take effect upon publication.

7. Contact Information

If you encounter any issues during the credit card payment process or have questions about this guide, please contact us through the following channels:

Address: 75 OVERLOOK DR, BRADFORD, AR 72020-9308, United States
Telephone: +1 (917) 763-0021
Email address: customer@auroravera.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)