Curated outdoor furniture, focused on everyday use and comfort.
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Shipping Policy

 

This Shipping Policy applies to all orders placed through the online store operated by Auroravera (hereinafter referred to as “we” or “us”). It explains delivery coverage, fees, order handling timelines, shipping methods, and related responsibilities.

1. Delivery Service Area

Delivery services are currently available within Australia only.Shipping to destinations outside Australia is not supported at this time.

2. Shipping Fees and Taxes

  • Shipping Fees

Shipping costs are calculated based on the total order value and displayed at checkout:

    • Orders equal to or above AUD 110 (inclusive) qualify for free delivery.

    • Orders below AUD 110 are subject to a flat shipping fee of AUD 11.99.

  • Taxes

Applicable taxes are calculated according to relevant rules and are shown at checkout.The final payable amount is the amount displayed on the order confirmation page.

3. Order Acceptance and Cut-Off Time

Order processing follows the schedule below:

  • Time zone: Australia/Sydney (AEST / AEDT)

  • Operating hours: 9:00 – 18:00

Orders placed before 18:00 begin processing on the same business day.Orders placed after 18:00 begin processing on the next business day.Orders placed on non-working days will be processed starting from the next working day.

4. Order Processing Time

After an order is accepted, it will be prepared for shipment within 1–3 business days.This timeframe includes order confirmation, packing, and dispatch preparation, but excludes transit time.

5. Estimated Delivery Time

Once shipped, the estimated delivery timeframe is 7–12 business days.Delivery times are estimates and may vary depending on destination and carrier operations.

6. Shipping Carriers

Depending on delivery location and operational considerations, shipments may be handled by one of the following commonly used carriers in Australia:

  • Australia Post

  • StarTrack

  • Toll

  • Aramex Australia

Carrier selection may vary by order.

7. Order Tracking

After placing an order, you will receive a confirmation email containing:

  • Your order number;

  • Payment summary;

  • Assigned shipping carrier information.

You can track your order by visiting the “Order Tracking” page on our website and entering your email address or phone number together with the corresponding order number.

8. Shipping Responsibilities

  • Damaged or Lost Items

If an item arrives damaged or appears to be lost during transit, please contact us promptly with relevant details so we can assist.

  • Order Changes and Cancellations

Requests to modify or cancel an order must be made before the order enters processing. Once an order has been shipped, changes may not be possible.

  • Delivery Address Accuracy

Please ensure the delivery address provided at checkout is complete and accurate. We are not responsible for delivery issues caused by incorrect or incomplete address information.

9. Delivery and Acceptance Notes

Please inspect the package and contents upon delivery.If any issues are identified, retain the packaging and contact us as soon as possible.

10. Contact Information

If you have any questions regarding this Shipping Policy or your order, please contact us using the following details:

Address: 75 OVERLOOK DR, BRADFORD, AR 72020-9308, United States
Telephone: +1 (917) 763-0021
Email address: customer@auroravera.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)