Contact Us
Welcome to Auroravera (hereinafter referred to as “we” or “us”).If you have any questions during your shopping experience, or need assistance with orders, delivery, or after-sales matters, please feel free to contact us using the information below. We will make reasonable efforts to provide timely support.
1. When to Contact Us
You may contact us in the following situations:
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Inquiries about product information or usage instructions;
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Checking order status, delivery progress, or payment details;
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Requesting order cancellation, returns, exchanges, or refunds;
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Providing feedback on your experience or sharing suggestions;
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Asking questions related to website services or policies.
2. Contact Information
If you require written support or need to submit relevant materials, please contact us by email: customer@auroravera.com
We usually respond to email inquiries within a reasonable timeframe.
Phone
If you prefer direct communication, you may contact us by phone:+1 (917) 763-0021
Phone support hours are subject to the information published on our website.
3. Communication Notes
To help us handle your request more efficiently, please provide the following information when contacting us (if applicable):
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Your order number;
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The email address or phone number used when placing the order;
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A brief description of the issue and any relevant screenshots.