Curated outdoor furniture, focused on everyday use and comfort.
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
0.00 AUD

Frequently Asked Questions (FAQ)

 

The following information is intended to help you better understand and use the online shopping services provided by Auroravera (hereinafter referred to as “we” or “us”). If you cannot find the information you need, please feel free to contact us.

1. Ordering and Accounts

  • Do I need to register an account to place an order?

No account registration is required to place an order. You can complete your purchase by providing the necessary delivery and contact information at checkout.

  • Can I modify my order after placing it?

If your order has not yet entered the processing stage, please contact us as soon as possible for assistance.Once the order has begun processing or has been shipped, order details can no longer be changed.

2. Payment

  • What payment methods are supported?

We support online payments using credit cards such as Visa and MasterCard.All payments are completed online through our website.

  • How do I confirm that my payment was successful?

After successful payment, you will receive a confirmation email containing your order number and payment details.Your order status will also be updated accordingly.

3. Delivery

  • Where do you deliver?

We currently provide delivery services across Australia.Delivery to other countries or regions is not supported at this time.

  • How long does it take for an order to be shipped?

After payment confirmation, orders usually enter the shipping process within 1–3 business days.

  • How long does delivery take?

Once shipped, the estimated overall delivery time is 7–12 business days, depending on actual delivery conditions.

4. Shipping Fees and Taxes

  • How are shipping fees calculated?

Orders that meet the specified order value qualify for free delivery.Orders that do not meet the threshold are subject to a flat shipping fee.The applicable fee will be clearly displayed at checkout.

  • Are taxes included?

Applicable taxes are calculated according to relevant rules and are clearly displayed at checkout.

5. Order Cancellation

  • Can I cancel my order?

You may request to cancel your order within 48 hours after payment confirmation, provided that the order has not entered processing or shipping.

  • Can I cancel an order that has already been shipped?

Orders that have entered the shipping process cannot be cancelled.However, you may apply for a return after receiving the item in accordance with the relevant policy.

6. Returns and Exchanges

  • How long do I have to request a return or exchange?

You may request a return or exchange within 45 days from the date you receive the item, provided that the applicable conditions are met.

  • Under what circumstances can I request a return or exchange?

Requests may be accepted if the product has quality issues, visible defects, significant color differences, unusual odors, or if the item received does not match the order.

7. Refunds

  • Where will my refund be issued?

Refunds will be returned to the original credit card used for payment.

  • How long does it take to receive a refund?

Depending on the processing efficiency of the card issuer, refunds are expected to be credited within 1–3 business days.

8. Contact Us

If you have any questions during your shopping experience, please feel free to contact us through the following channels:

Address: 75 OVERLOOK DR, BRADFORD, AR 72020-9308, United States
Telephone: +1 (917) 763-0021
Email address: customer@auroravera.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)